Help centre

Sign in with Google, Facebook or email OTP. Verify both email and mobile number using OTP codes on the same account, including social registrations. Existing verified SMS accounts may also sign in with SMS. Do not create another account to change your phone.

The seven-day trial requires approved billing. An unapproved checkout provides no publishing entitlement. Returning customers do not receive another trial. Read the provider’s displayed dates and recurring price before agreeing.

Save your private draft in Website studio. Publishing is a separate action. Saving, AI generation and version restoration do not change the public website. Unpublish withdraws it.

For PayPal use Billing & records → Cancel subscription. For Stripe / GoCardless use Plans & payments → Cancel future renewal. Cancellation stops future recurrence with no cancellation fee. A Direct Debit payment already processing may require support and the applicable guarantee.

Use Billing & records → Support / refund / privacy request. Privacy & data provides an export and a recorded deletion request. Financial records may need legal retention. Unresolved requests are handled by the operator.

No. It is an installable PWA. On iPhone use Safari’s Add to Home Screen; Android and Windows installation depends on the browser. Sensitive data remains online and is not cached for offline access.

No. AI returns draft content with monthly usage and budget reservations. Review accuracy, rights and accessibility. Publishing and any external marketing delivery require explicit actions and configured services.

Sign in and submit a support ticket in Billing & records. Include the relevant website and payment reference. Do not send passwords, verification codes or full card information.